Opinion

Opinion
’Twas the Night Before PYMNTS
December 25, 2024

A Holiday Poem   ’Twas the night before Christmas in the year twenty-four, When the CFPB stirred like never before. The firewalls were up, and the systems secure, As open banking loomed, both exciting and sure.   The bankers were nestled all snug in their...

Opinion
How Simplifying Transactions Can Translate Into Meaningful Customer Interactions
November 27, 2024

Simplifying payments can strengthen client relationships and grow customers, Ingo Payments Chief Innovation Officer Joseph Akintolayo writes in a new PYMNTS eBook, “The New Value Equation: 11 Financial Services Leaders Share Their Vision for 2025.”   As we move toward 2025, the businesses that thrive...

Opinion
Why Instant Payments Are No Longer Optional for Credit Unions
November 26, 2024

Today, immediacy is not just a nice-to-have but an expectation, Jon Budd, CEO of Juniper Payments, a Velera company, writes in a new PYMNTS eBook, “The New Value Equation: 11 Financial Services Leaders Share Their Vision for 2025.” Financial services are evolving faster than ever...

Opinion
Want Revenue? Cut the Friction
November 21, 2024

Companies aiming to grow revenue can simplify how they operate and embrace a customer-first approach, Sovos President of Revenue Alice Katwan writes in a new PYMNTS eBook, “The New Value Equation: 11 Financial Services Leaders Share Their Vision for 2025.”   In today’s challenging business...

Opinion
Investing in Innovation To Drive Success
November 20, 2024

Data can help businesses retain customers and drive revenue, Fiserv Senior Vice President and General Manager, Global eCommerce and Carat Platform Casey Klyszeiko writes in a new PYMNTS eBook, “The New Value Equation: 11 Financial Services Leaders Share Their Vision for 2025.”   Planning for...

Opinion
AI Makes Impact in Supplier Enablement and Predictive Analytics
November 19, 2024

Embedding AP payment solutions eliminates the friction points that have plagued B2B payments, Finexio Chief Strategy Officer Chris Wyatt writes in a new PYMNTS eBook, “The New Value Equation: 11 Financial Services Leaders Share Their Vision for 2025.”   The B2B payments landscape is experiencing...

Opinion
Why the Customer Experience Should Drive Fraud Prevention Strategies
November 18, 2024

A solid fraud prevention strategy includes reducing false positives and ensuring an improved customer experience, Featurespace founder Dave Excell writes in a new PYMNTS eBook, “The New Value Equation: 11 Financial Services Leaders Share Their Vision for 2025.”   At Featurespace, our unwavering mission to...

Opinion
Payment Choice Will Drive Travel Business in 2025
November 15, 2024

Enhancing the customer experience is crucial to success in the travel sector, CellPoint Digital Global Head of Product Tom Randklev writes in a new PYMNTS eBook, “The New Value Equation: 11 Financial Services Leaders Share Their Vision for 2025.”   In September, Karen Webster published the...

Opinion
Digital-First Banking’s Mantra: Check Friction at the Virtual Front Door
November 14, 2024

Banks and credit unions will need to focus on customer experience, security and technology, Candescent Chief Product Officer Doug Brown writes in a new PYMNTS eBook, “The New Value Equation: 11 Financial Services Leaders Share Their Vision for 2025.”   As we launch a new...