Generative AI’s use in the telecommunications industry is increasing, with 87% of telecom executives seeing its potential to enhance customer relations and experience, but 68% of telecoms also admit they are insufficiently addressing the risks associated with the technology. The latest edition of the “Generative AI Tracker®,” a collaboration with AI-ID, examines why three-quarters of telecoms see a need to do more to combat AI fraudsters, underscoring the tension between innovation and robust security.
PDF | Inside the March 2024 Report
Generative AI has applications for the media industry ranging from creative enhancement to streamlining operations, but worries run the gamut from copyright infringement to job disruption to the propagation of deepfakes and misinformation. This edition of the “Generative AI Tracker®,” a collaboration with AI-ID, explores how the media must walk a fine line to maximize the technology’s compelling value proposition while safeguarding the public from its malicious misuse.
PDF | Inside the February 2024 Report
Forty-six percent of FIs say the fraud risks of providing open banking outweigh the benefits, but the share of skeptics rises to 57% among FIs that experienced increased fraud. PYMNTS Intelligence’s latest study of 200 FI execs, “How Fraud Fears Impact FIs’ Adoption of Faster Payment Solutions,” a collaboration with Hawk AI, details why FIs are cooling toward open banking but staying the course on real-time payments.
PDF | Inside the February 2024 Report
The age of agentic AI is here, and it’s rewriting the rules of financial services. Artificial intelligence (AI) is experiencing a fundamental shift. Once confined to the realms of content generation and isolated automation tasks, AI’s capabilities have advanced beyond its game generative capabilities toward what many industry leaders call...
HTML | Inside the April 2025 Report
Generative artificial intelligence (GenAI) is more than just the next buzzword. It’s proving to be a revolution across the payments ecosystem. The key? Intelligent integration — using GenAI to solve real-world problems rather than deploying it for the sake of appearance. A deep dive into recent conversations with payments industry...
HTML | Inside the January 2025 Report
With the ever-growing threat and sophistication of cyberattacks, chief operating officers (COOs) increasingly turn to GenAI-based data security systems to mitigate security breaches and fraudulent transactions. COOs are optimistic about the impact of deploying these GenAI-driven systems. Many anticipate positive returns on their investments and full AI integration within their...
HTML | Inside the December 2024 Report
