The Data Point

82% of US Workforce Believes GenAI Boosts Productivity
82% of US Workforce Believes GenAI Boosts Productivity
February 12, 2025  |  artificial intelligence

Generative artificial intelligence (GenAI) is changing the way we work, and a new PYMNTS Intelligence report, “GenAI: A Generational Look At AI Usage And Attitudes,” reveals...

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78% of US Online Retailers Want Tech Upgrades to Improve Checkout Experience
78% of US Online Retailers Want Tech Upgrades to Improve Checkout Experience
February 11, 2025  |  Checkout Conversion

Middle-market merchants are focusing on improving the checkout experience to better serve customers and improve conversion rates. According to a PYMNTS Intelligence report, “U.S. Merchants...

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46% of Cardholders Are Proactive Deal Hunters
46% of Cardholders Are Proactive Deal Hunters
February 07, 2025  |  Consumer Insights

The world of credit card rewards is getting a much-needed makeover. Forget the tired points-and-perks model. A new report from PYMNTS in collaboration with Banyan...

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Consumers With Cash Flow Gaps Are 3.5x More Likely to Use BNPL
Consumers With Cash Flow Gaps Are 3.5x More Likely to Use BNPL
February 06, 2025  |  Buy Now Pay Later

As U.S. consumers face cash flow shortages, many are turning to alternative payment methods like buy now, pay later (BNPL) to help them manage their...

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52% of Payment Declines Are Debit Cards
52% of Payment Declines Are Debit Cards
February 04, 2025  |  Consumer Insights

Despite a general decrease in payment issues, financially struggling consumers continue to face these disruptions at alarmingly high rates, especially when making essential purchases. According...

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52% of Consumers Use Credit for Groceries
52% of Consumers Use Credit for Groceries
February 03, 2025  |  Consumer Insights

Credit products are changing, with personal loans, embedded finance, and buy now, pay later (BNPL) gaining traction. According to a PYMNTS Intelligence report, “BNPL and...

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92% of Large Banks Interested in Metal Cards to Boost Security
92% of Large Banks Interested in Metal Cards to Boost Security
January 31, 2025  |  Authentication

As banking fraud unfolds, financial institutions (FIs) are challenged to protect customer data and provide pleasant customer experiences. The rise in credential theft has sparked...

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88% of High-Uncertainty Firms Report Significant Cybersecurity Risks
88% of High-Uncertainty Firms Report Significant Cybersecurity Risks
January 30, 2025  |  Cybersecurity

Cybersecurity is a major concern for CFOs of middle-market firms, especially those facing high uncertainty due to fluctuating demand, supply chain disruptions, or macroeconomic volatility....

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As Economic Pressures Grow, Retailers Focus on Value, Customer Experience and Community Ties
As Economic Pressures Grow, Retailers Focus on Value, Customer Experience and Community Ties
January 29, 2025  |  Retail

As escalating costs strain household budgets, PYMNTS Intelligence’s latest paycheck-to-paycheck study, “New Reality Check: The Paycheck-to-Paycheck Report: Struggling Consumers Go to Short-Term Strategies to Manage...

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